Return & Refund Policy

At Kelzo, customer satisfaction is important to us. We offer a 30-day return period for eligible products.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product must be:

• Completely new and unused
• Unopened
• Factory sealed
• In its original packaging
• In the same condition in which you received it

Opened or Used Products

For hygiene and product-safety reasons, we do not accept returns if:

• The product has been opened
• The factory seal has been broken
• The perfume has been used
• The product shows signs of use
• The original packaging has been significantly damaged

Please make sure you are certain about your purchase before opening or using the product.

Wrong Product Received

If you receive a product that is different from what you ordered, please contact us as soon as possible.

After verification, an eligible wrong-product claim may qualify for a full refund.

Please contact:

kelzosupport@gmail.com

Include your order number and clear photos of the product you received so our team can review the issue.

Refunds

Once an eligible return or wrong-product claim has been reviewed and approved, the applicable refund will be processed to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Non-Returnable Products

Products that have been opened, unsealed, used, or otherwise show signs of use are not eligible for return.

How to Request a Return

Email us at kelzosupport@gmail.com with:

• Your order number
• Reason for the return
• Photos of the unopened/sealed product, when applicable

Our support team will review your request and provide the next steps.

Kelzo reserves the right to reject returns that do not meet the conditions outlined in this policy.