Frequently Asked Questions

Do you offer Cash on Delivery?

No. Kelzo currently does not offer Cash on Delivery (COD).

Where do you ship?

We currently ship to the United States and United Kingdom.

Is shipping free?

Yes. We offer free delivery on eligible orders.

What is your return policy?

We offer a 30-day return period for eligible products.

The product must be completely new, unused, unopened, factory sealed, and in its original condition.

Can I return a perfume after opening it?

No. Once the perfume has been opened, unsealed, or used, it is not eligible for return.

What if I receive the wrong product?

Contact us at kelzosupport@gmail.com as soon as possible. After verification, an eligible wrong-product claim may qualify for a full refund.

How do I request a return?

Email kelzosupport@gmail.com with your order number, reason for the return, and relevant photos. Our support team will review your request and provide further instructions.

How long does a refund take?

Once your refund is approved, the refund is processed to the original payment method. The time it takes to appear in your account can vary depending on your payment provider.

How can I contact Kelzo?

You can reach our customer support team at:

kelzosupport@gmail.com