Shipping & Delivery Policy

At Kelzo, we want your shopping experience to be simple and convenient. That's why we offer free delivery on eligible orders.

Shipping Destinations

We currently ship to:

• United States
• United Kingdom

Shipping Cost

Free delivery is available on eligible orders.

Order Processing

Orders are processed after your order has been successfully placed and payment has been confirmed.

Processing and delivery times may vary depending on your location, order volume, carrier delays, holidays, or circumstances outside our control.

Delivery Delays

While we work to ensure your order arrives as expected, delivery times may occasionally be affected by carrier delays, weather, holidays, incorrect shipping information, or other unforeseen circumstances.

If you believe your order is significantly delayed, please contact us at:

kelzosupport@gmail.com

Please include your order number so we can assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an order is returned because of an incorrect or incomplete address, please contact our support team for assistance.

Kelzo reserves the right to update this shipping policy when necessary.

Return & Refund Policy

At Kelzo, customer satisfaction is important to us. We offer a 30-day return period for eligible products.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product must be:

• Completely new and unused
• Unopened
• Factory sealed
• In its original packaging
• In the same condition in which you received it

Opened or Used Products

For hygiene and product-safety reasons, we do not accept returns if:

• The product has been opened
• The factory seal has been broken
• The perfume has been used
• The product shows signs of use
• The original packaging has been significantly damaged

Please make sure you are certain about your purchase before opening or using the product.

Wrong Product Received

If you receive a product that is different from what you ordered, please contact us as soon as possible.

After verification, an eligible wrong-product claim may qualify for a full refund.

Please contact:

kelzosupport@gmail.com

Include your order number and clear photos of the product you received so our team can review the issue.

Refunds

Once an eligible return or wrong-product claim has been reviewed and approved, the applicable refund will be processed to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Non-Returnable Products

Products that have been opened, unsealed, used, or otherwise show signs of use are not eligible for return.

How to Request a Return

Email us at kelzosupport@gmail.com with:

• Your order number
• Reason for the return
• Photos of the unopened/sealed product, when applicable

Our support team will review your request and provide the next steps.

Kelzo reserves the right to reject returns that do not meet the conditions outlined in this policy.

Terms & Conditions

Welcome to Kelzo. By accessing or using our website, you agree to these Terms & Conditions.

Website Use

You agree to use the Kelzo website for lawful purposes and not to misuse, disrupt, or attempt to gain unauthorized access to any part of the website.

Products

We make reasonable efforts to display product information, descriptions, images, prices, and availability accurately. However, product appearance, packaging, colors, or other visual details may vary slightly.

Orders

Placing an order does not guarantee acceptance until the order has been processed and payment has been successfully confirmed.

We reserve the right to cancel or refuse an order when necessary, including in cases involving suspected fraud, incorrect pricing, inventory issues, or other circumstances that require cancellation.

Pricing

Prices and promotions may change without prior notice. Any applicable price shown at the time of purchase will generally apply to that order.

Payment

We currently do not offer Cash on Delivery (COD). Orders must be paid through the available payment methods at checkout.

Returns

Returns are subject to our Return & Refund Policy. Products must be unopened, unused, and factory sealed to qualify for an eligible return.

Opened, unsealed, or used perfumes are not eligible for return.

Intellectual Property

The content available on the Kelzo website, including text, images, graphics, logos, and other materials, may be protected by applicable intellectual property laws and may not be copied, reproduced, or used without appropriate authorization.

Changes to These Terms

Kelzo may update these Terms & Conditions from time to time. Updated terms will be posted on this page.

Contact

For questions regarding these Terms & Conditions, contact:

kelzosupport@gmail.com

Frequently Asked Questions

Do you offer Cash on Delivery?

No. Kelzo currently does not offer Cash on Delivery (COD).

Where do you ship?

We currently ship to the United States and United Kingdom.

Is shipping free?

Yes. We offer free delivery on eligible orders.

What is your return policy?

We offer a 30-day return period for eligible products.

The product must be completely new, unused, unopened, factory sealed, and in its original condition.

Can I return a perfume after opening it?

No. Once the perfume has been opened, unsealed, or used, it is not eligible for return.

What if I receive the wrong product?

Contact us at kelzosupport@gmail.com as soon as possible. After verification, an eligible wrong-product claim may qualify for a full refund.

How do I request a return?

Email kelzosupport@gmail.com with your order number, reason for the return, and relevant photos. Our support team will review your request and provide further instructions.

How long does a refund take?

Once your refund is approved, the refund is processed to the original payment method. The time it takes to appear in your account can vary depending on your payment provider.

How can I contact Kelzo?

You can reach our customer support team at:

kelzosupport@gmail.com